Refund policy

EXCHANGE / RETURN POLICY

Please note: All products are ‘made to order’

• Label Sugar will only provide the option of exchange for size, made within 7 days of receiving the product.
• Label Sugar does not provide exchanges on items marked on SALE & ONE SIZE.
• Label Sugar does not provide exchanges for accessories, swimwear & knit tops.
• Label sugar is unable to accept returns on any products unless it is a damaged product.
• In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product at info@labelsugar.com within 24 hours of receiving your order.
• Upon authorization of returns, we will gladly offer you an refund /exchange/ store credit on a case-by-case basis.
• All returns are subject to verification by our team at Label Sugar.

CANCELLATION & REFUNDS

• You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances. Any accepted cancellation beyond 24 hours will be exclusively at the discretion of www.labelsugar.com. A cancelled order will result in a credit to the users credit card/account.
• Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.