MAKE AN EXCHANGE

EXCHANGE POLICY

Please note: All products are ‘made to order’

• Label Sugar will only provide the option of exchange for size, made within 7 days of receiving the product.
• Label Sugar does not provide exchanges on items marked on SALE & ONE SIZE.
• Label Sugar does not provide exchanges for accessories, swimwear & knit tops.
• Label sugar is unable to accept returns on any products unless it is a damaged product.
• In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product at info@labelsugar.com within 24 hours of receiving your order.
• Upon authorization of returns, we will gladly offer you an refund /exchange/ store credit on a case-by-case basis.
• All returns are subject to verification by our team at Label Sugar.

 

HOW TO PROCESS AN EXCHANGE / RETURN ? 

If your return meets our conditions outlined above, please follow the below steps to lodge your request:

• Ship back the product to us at :

Sayukta Chawla, 

Monsoon, Parshwanath business park, 

Prahladnagar, Ahmedabad 380051

 +91 9106070942

• Send us an email at info@labelsugar.com, with your order number, tracking id, and the size exchange you wish for. 
• Once your return has been received at our warehouse, our returns team will process it within 3-5 business days. You will receive an email notification once your return has been processed.